Sendinblue Announces Fifth Acquisition in 12 Months; Flatfile Acquired for $50 Million
[ad_1]
Sendinblue Acquires Yodel.io, Calendly Launches New Dashboard, Flatfile Takes $50 Million, Plus CX News.
Digital marketing platform Sendinblue has announced the acquisition of Yodel, a cloud-based business telephony solution.
The acquisition, the company’s fifth in 12 months, will improve customer support and boost sales in an uncertain economic environment, officials said.
Sendinblue Founder and CEO Armand Thiberge said in a statement: “Business owners need ways to strengthen customer relationships while controlling costs. We continue to invest and expand the Sendinblue platform to meet these needs.”
Company officials say the new digital phone system will feature a digital receptionist using voice technology integrated with tools like Slack, as well as interactive voice response (IVR) and cross-device management. .
Yodel.io co-CEO and co-founder Nina Hoedlmayr said in a statement: “While our name Yodel is a tribute to our Austrian origins, all existing and future services will be offered under the Sendinblue brand. , we will be able to communicate with our customers on a global scale, regardless of their location.”
For more customer experience and digital marketing software news…
Calendly Launches Analytics Dashboard
Scheduling platform Calendly announced the rollout of a new reporting dashboard, Calendly Analytics, on September 29th. This new feature replaces the previous manual method for generating regular performance and usage reports for internal administrators and executives.
According to company officials, Calendly’s admins can leverage Calendly Analytics to gain insights, improve productivity, and track campaign performance and effectiveness.
“At Calendly, we know data that leads to insights into our team’s meeting patterns can help us be more competitive in today’s business environment,” said Annie Pearl, Calendly’s chief product officer, in a statement. I’m here. “No other company has access to this wealth of customer meeting information. We present it in easy-to-manage dashboards that guide our teams in achieving their business goals.”
Related Posts: Salesforce Debuts Salesforce Genie, Qualtrics Launches Video Feedback, and More News
QuestionPro Launches Reputation Monitoring and Analysis Tool
QuestionPro announced the launch of CX Reputation on September 29th. This is a new add-on module for QuestionPro CX that allows customers to natively leverage direct surveys, digital feedback, online ratings, reviews and social data all within the same platform.
“Brand insights come not only from surveys and ratings, but from what people say about brands across the internet, from review sites to social media to e-commerce sites,” said Ken Peterson, president of QuestionPro CX. said: statement. “By aggregating, analyzing and providing insights from these various conversations, ratings, rants and reviews in one place, CX Reputation helps marketing and customer service find and solve problems so they can work better with their customers. It makes building relationships easier than ever.”
According to company officials, QuestionPro CX Reputation is integrated with Google My Business, Google Play Store, Trustpilot, and ReviewTrackers, and features include public ratings and reviews, notifications, real-time analytics, review filtering, AI sentiment analysis monitoring, Includes features to track and analyze. CX reputation.
Flatfile raises $50 million to support global companies
Data onboarding platform Flatfile has announced that it has closed a $50 million Series B round led by Tiger Global.
Company officials said the round will allow the company to expand and support global enterprise companies.
Flatfile CEO David Boskovic said in a statement: “This funding will allow us to continue growing our engineering team and deliver ready-to-use data in SaaS and beyond.”
Perch Insights Raises $2.9M Seed Funding
Perch Insights announced on September 26 that it has raised $2.9 million in seed funding from private investors.
The funding will be used to expand its Software-as-a-Service (SaaS) offering, according to company officials. The Perch Insights product team, led by Shantanu Dhaka, plans to continue expanding and deepening the product’s capabilities, especially with his AI-driven analytics and proactive alerts.
The Perch Insights platform has been incubated within Full Potential Solutions and has already been successfully deployed. President and Chairman of Full Potential Solutions, her Pamit Basak will also serve as CEO of Perch Insights.
“By using the Perch Insights platform, we are able to share key insights to help COOs, CX leaders, and telesales managers at all levels better understand key trends on how they manage their customer experience and win customers. I immediately found it helpful to understand,” Basak said in a statement. “Armed with this knowledge, our clients have been able to get out of their reactive mode and start working proactively to optimize their daily execution. It’s not a matter of
Unravel Data Raises $50M to Accelerate Dataops Observability
DataOps observability platform Unravel Data announced on September 27th that it has closed a $50 million Series D funding round led by Third Point Ventures. It was joined by Bridge Bank and existing investors including Menlo Ventures, Point72 Ventures and GGV Capital. Harmony Capital brings Unravel Data’s total funding to $107 million.
Company officials say they will use the investment to extend the Unravel Platform across their data ecosystem, including Databricks, Snowflake, Amazon EMR, BigQuery and Dataproc. As part of the new funding, Third Point Ventures partner Curtis McKee will join his Unravel Data board of directors.
Unravel Data CEO Kunal Agarwal said in a statement: “Just as the DevOps market united software development and operations practices to transform the application lifecycle a decade ago, data teams are looking for the same kind of full-stack solution that meets the performance, cost needs of their data pipelines. We need visibility, automation, and actionable intelligence. And quality.”
[ad_2]
Source link
