DEAR ABBY: Can people in this society PLEASE stop assuming that everyone has a smartphone? Not everyone is willing — or able — to spend $1,000-plus for one. Some of us carry older, less-expensive phones that receive calls and text messages and that’s it.

I just got off a really annoying phone call with the secretary at my elderly mother’s doctor’s office, who said she was “sending a link” for a video conference on her phone. I nearly choked. I said, “Stop, OK? Look, not everyone has an expensive phone!” So then she chirps, “OK, I’ll send the link to your phone, and she can use yours!” I then had to explain that I don’t have an expensive phone either.

Our society forces people to spend big bucks on these toys. You go to a bank and ask a customer service representative for assistance, “Oh, it’s easy. You can set it up yourself with your phone!” You call a business for an update on an order and, three hours later, when a live person FINALLY picks up, you are told, “You can just track your order with your phone!” It makes me want to scream into my $30 flip phone. — LOVE MY CHEAP PHONE

DEAR LOVE: Thank you for letting me help you to vent. I understand your frustration because your problem is one I have heard about from other seniors, too. Although technology moves quickly, not everyone is on the cutting edge. Because this is going to happen more and more frequently, for your own sake as well as your mother’s, it’s time you start seriously considering upgrading one or more of your devices.

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MORE FROM DEAR ABBY:

Dear Abby: Man is unnerved by scantily clad stepdaughter

Dear Abby: Could my easygoing jocularity somehow make people think it’s okay to be rude to me?

Dear Abby: My husband isn’t into ‘trying’ to have a baby, he’d only be fine with it if it ‘just happened’

Dear Abby: My half-sister will not come to visit me, but she’ll pack a bag to travel with friends

Dear Abby: Our sexist financial adviser repeatedly calls and asks to speak to my husband

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Dear Abby is written by Abigail Van Buren, also known as Jeanne Phillips, and was founded by her mother, Pauline Phillips. Contact Dear Abby at www.DearAbby.com or P.O. Box 69440, Los Angeles, CA 90069.

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To receive a collection of Abby’s most memorable — and most frequently requested — poems and essays, send your name and mailing address, plus check or money order for $8 (U.S. funds) to: Dear Abby — Keepers Booklet, P.O. Box 447, Mount Morris, IL 61054-0447. (Shipping and handling are included in the price.)

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